Sales Policy – Starnapo

Effective Date: November 29, 2024

At Starnapo, we are dedicated to offering high-quality luxury footwear that brings style, comfort, and confidence to every woman. This Sales Policy outlines the terms and conditions under which we sell our products through our website, starnapo.com. By making a purchase on our website, you agree to these terms.

1. Product Availability

We strive to ensure that the products listed on our website are in stock and available for immediate purchase. However, due to high demand or inventory fluctuations, some products may be temporarily out of stock. If this happens, we will notify you as soon as possible and give you the option to either wait for restocking, choose an alternative item, or cancel your order.

2. Pricing and Payment

All prices listed on our website are in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to change the prices at any time without prior notice. However, the price you see at the time of checkout is the price you will pay.

  • Accepted Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as specified at checkout.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase, including the total price, shipping costs, and estimated delivery date.
  • Payment Security: We use Secure Socket Layer (SSL) encryption to protect your payment details. All transactions are securely processed to ensure your information is safe.

3. Order Processing and Shipping

After receiving your order, we will process it as quickly as possible. Orders are typically processed within 1-3 business days, but processing time may vary based on product availability and order volume.

  • Shipping Options: We offer a variety of shipping options, including standard shipping, expedited shipping, and international shipping (for eligible countries). Shipping fees will be calculated during checkout based on the destination and shipping method selected.
  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard domestic orders usually arrive within 5-7 business days, while international orders may take 7-14 business days.
  • Order Tracking: Once your order has shipped, you will receive a tracking number to monitor its progress.

4. Sales Tax

Sales tax will be charged on orders where applicable, depending on your shipping address. The amount of sales tax is calculated and displayed at checkout.

5. Discounts and Promotions

From time to time, Starnapo may offer discounts, sales events, or promotional codes. These offers are subject to the following terms:

  • Validity: Promotional offers are valid only for the time period specified in the offer details.
  • Eligibility: Some offers may be limited to specific products or categories. Please read the terms and conditions associated with each offer to ensure eligibility.
  • Non-transferable: Discounts and promotional codes are non-transferable and cannot be combined with other offers unless explicitly stated.

6. Order Modifications and Cancellations

Once an order is confirmed, we aim to process it quickly to ensure prompt delivery. However, if you need to modify or cancel your order, please contact our customer service team at info@starnapo.com as soon as possible. We cannot guarantee changes to an order once it has been processed for shipping. If an order has already been dispatched, you will need to follow our Refund and Returns Policy to return the product.

7. Gift Cards

Starnapo offers digital gift cards that can be purchased online. Gift cards are valid for one year from the date of purchase and can be redeemed for products on our website. Gift cards are non-refundable and cannot be exchanged for cash.

8. International Orders

We are pleased to offer international shipping to select countries. When placing an international order, please note the following:

  • Customs Duties and Taxes: For international orders, you are responsible for any customs duties, taxes, or fees that may be imposed by your country upon delivery. These charges are not included in the price of the product or the shipping fee at checkout.
  • Delivery Times: International orders may take longer to arrive due to customs processing or local postal service delays.

9. Warranty and Guarantee

All products sold by Starnapo are guaranteed to be free of defects in materials and workmanship. Our products are crafted with the highest standards, but if you find any manufacturing defects within 30 days of purchase, please contact our customer service team at info@starnapo.com. We will provide instructions on how to return the defective item for a full refund or replacement.

10. Limitations of Liability

Starnapo is not responsible for any indirect, incidental, or consequential damages that may result from the purchase, use, or inability to use any product sold by us. Our total liability will not exceed the amount paid for the product in question.

11. Intellectual Property

All content on our website, including logos, trademarks, text, images, and designs, are the property of Starnapo and are protected by copyright laws. You may not use, reproduce, or distribute any content from our website without our explicit permission.

12. Customer Service and Contact Information

If you have any questions or need assistance with your order, our customer service team is here to help. You can contact us via:

Starnapo
1116 Zappia Drive, Lexington, Kentucky, United States
Phone: 859-367-3114
Email: info@starnapo.com
Website: https://starnapo.com

13. Changes to This Sales Policy

We reserve the right to modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.